With Nearbridge’s outsourced customer service teams, U.S. companies gain recruited, managed, and hosted bilingual professionals—forming an SLA-backed support operation custom-built to scale, perform, and adapt to your business goals.
We don’t offer generic call centers—we build and manage nearshore customer support teams that feel in-house, without the payroll or HR complexity.
With up to 70% cost savings on staffing and operations, Nearbridge enables you to scale support without sacrificing quality. Every team member is fully bilingual, experienced in U.S. customer standards, and trained in your brand voice.
The agents we recruit, train, and manage are based in Colombia and LATAM, fully bilingual in English and Spanish, and culturally aligned with North American consumers.
With legal contracts under U.S. law and delivery from our Colombian operations, Nearbridge offers a frictionless commercial experience. You get fast onboarding, transparent billing, and zero legal surprises. We also handle workspace, HR, payroll, and retention—so you can focus entirely on directing your team and achieving results.
Compliance isn’t optional—especially in regulated industries. Our operations meet standards including SOC 2, HIPAA, and ISO 27001, ensuring customer data is handled with the highest security protocols.
Each team includes an AI/RPA Lead to identify repetitive processes and implement automation tools—reducing ticket volume, improving resolution time, and maximizing your ROI.
We work with you to define roles, channels (chat, email, voice), KPIs, and tone of voice—then source, hire, and onboard your dedicated team to operate fully within your workflows and CRM.
You’ll have full visibility from day one. Every engagement includes a Service Level Agreement (SLA) and ongoing KPI reporting via shared dashboards. We track resolution time, CSAT, FCR, and more.
Nearbridge maintains a 95%+ talent retention rate, thanks to our people-first culture and training. If a replacement is needed, it’s free—within the first 12 months.
Looking for other ways to optimize your operations?
Beyond this service, Nearbridge offers a wide portfolio of nearshore outsourcing solutions across key business functions—including Healthcare & Medical, Finance & Accounting, Tech & Software Engineering, Digital Marketing, and Legal Support.
See all our Nearshore Outsourcing Services to discover how our dedicated teams can support your business goals.
With legal contracts under U.S. law and delivery from our Colombian operations, Nearbridge offers a frictionless commercial experience. You get fast onboarding, transparent billing, and zero legal surprises. We also handle workspace, HR, payroll, and retention—so you can focus entirely on directing your team and achieving results.
Compliance isn’t optional—especially in regulated industries. Our operations meet standards including SOC 2, HIPAA, and ISO 27001, ensuring customer data is handled with the highest security protocols.
Specialized agents for Tier 1 and Tier 2 tech support, fluent in helpdesk software like Zendesk, Intercom, and Freshdesk.
Secure, professional handling of account-related support, KYC verification, and legal inquiry triage—always in compliance with U.S. regulations.
Most clients go live in under 15 business days, thanks to our pre-vetted talent pools and rapid onboarding process.
Yes. We provide fully integrated support across email, phone, live chat, and social media, using your platforms or ours.
We define KPIs upfront, assign team leads, and provide weekly performance reports. SLA compliance is tracked in real time.
Your customers deserve faster, friendlier, and more professional support—and your business deserves a solution that scales without limits.
Let’s build your dedicated nearshore customer service team today—fully managed, compliant, and ready to perform from day one.